Question 1

What is your return policy?

Accepted Answer

Due to the custom nature of my personalized engraved items, returns are not available except in cases where I have made a mistake in the design. I take great care to ensure each item is crafted according to your specifications. If you find that your order does not match the approved design, please contact me within 7 days of receipt. I will promptly review your claim and, if an error is confirmed, rectify it at no additional cost to you.

Question 2

Can you make engraved items without the MYBO logo?

Accepted Answer

Short answer, yes.  Long answer, if you have something you would like me to make/engrave that you do not see on my website, please reach out to tom@sundlingroad.com (tom@sundlingroad.com.) I am planning to add a number of new items - both MYBO and non-MYBO related by the end of 2025.

Question 3

Do you do bulk orders?

Accepted Answer

Yes. Please reach out to me and let me know the item or items you are looking to put in a bulk order for and how many items you are looking to purchase.  If your item is not already listed for sale, I am happy to custom design one for you as well.  Once I have the details on what it is you are looking to put an order in for, I will get back to you with a quote.

Question 4

I live in the McFarland area, can I pick up my order?

Accepted Answer

Sure - or I can drop it off.  When ordering, you should have the option to select local delivery.  When you do, I would be happy to drop off your item at your house (or you can pick it up at mine) or we can meet at Kwik Trip.  Just reach out and let me know what you'd prefer.  If I don't hear from you and you select local delivery, I will just be dropping the items off at your house.  I likely will not be using a box for the item to save on cost.  Local delivery is free.

Question 5

Your lake maps are all sold out, how can I get one?

Accepted Answer

While I will still make them, at this time I have decided to limit their production substantially and only accept orders for maps exceeding $500 in price.  This would equate to maps that are larger than 400 square inches.  Please reach out at tom@sundlingroad.com (tom@sundlingroad.com)if you would like to discuss your custom lake map project.

Question 6

Are you still selling on Etsy?

Accepted Answer

Not at this time.  I am not a fan of Etsy's high % they take for each sale which severely limits my ability to keep my prices low and do things like offer a % of my sales to go to causes and groups I like to support, such as the McFarland Youth Baseball Organization (MYBO) and the Clean Lakes Alliance.

Question 7

I lost the remote for my backlit lake map, do you have another one?

Accepted Answer

Maybe, but I am running out of spares.  If you send me a photo of the cable that comes out of the back of your lake map to tom@sundlingroad.com (tom@sundlingroad.com)I would be happy to see what I have left that should work for your map and can send you another one for a small fee.

FAQ